ASM IT Solutions

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Support And Maintenance

Maintenance & SUPPORT

 

The Maintenance Manual provides maintenance personnel with the information necessary to maintain the system effectively.  The manual provides the definition of the software support environment, the roles and responsibilities of maintenance personnel, and the regular activities essential to the support and maintenance of program modules, job streams, and database structures.

In addition to the items identified for inclusion in the Maintenance Manual, additional information may he provided to facilitate the maintenance and modification of the system. Appendices to document various maintenance procedures standards, or other essential information may he added to this document as needed.

The operating and support environment for the system and program(s). Include a discussion of the equipment, support software, database characteristics, and personnel requirements for supporting maintenance of the system and its programs.

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